Shipping Policy

Here's how orders travel from us to you — broken into digestible pieces.

3 things to know about shipping cost

1. Free on every order.
2. No minimum spend — free ship applies whether your cart is $10 or $500.
3. No hidden fees — no handling, no shipping added at checkout. The total displayed at checkout is exactly what you pay.

3 things to know about where we ship

1. All 50 U.S. states.
2. APO / FPO / DPO military addresses.
3. U.S. territories (Puerto Rico, Guam, USVI) — with slightly longer transit.

International shipping is not currently offered.

3 things to know about processing time

1. 1 to 3 business days to pick, pack, and dispatch after payment confirmation.
2. Business days = Monday through Friday, excluding U.S. federal holidays.
3. Peak periods (launches, sales, December holidays) may add 1 to 2 business days. We email if your order is delayed.

3 things to know about delivery windows

1. Estimates start the day after your package ships.
2. They exclude weekends and U.S. federal holidays.
3. Weather and carrier-side delays are outside our control.

3 things to know about carriers

1. We use USPS, UPS, or FedEx.
2. The carrier is chosen per order based on destination and package size.
3. We can't offer a choice of carrier at checkout.

3 things to know about tracking

1. Tracking link is emailed at dispatch — check your inbox.
2. First carrier scan may take up to 24 hours to appear.
3. No tracking email after 3 business days? Check spam first, then reach out to us.

3 things to do if the address is wrong

1. Contact us immediately — the sooner, the better.
2. We can only correct before dispatch. Once the carrier has it, the address is locked.
3. We can't be responsible for orders shipped to an incorrect address you provided.

Contact: emilyhamcoug@outlook.com · +1 208-315-4847

3 things to do if the package is missing

1. Check locally — porch, mailbox, common areas, neighbors, building staff.
2. Contact the carrier with your tracking number — they often have delivery notes.
3. Contact us if it's still missing 7 days after the delivery date. We'll investigate together.

3 things to do if the package arrives damaged

1. Photograph the item and the packaging within 48 hours.
2. Email the photos to us.
3. We arrange a replacement or refund — your call.

3 things to know about returned packages

1. If the carrier returns it to us — for wrong address, refused delivery, or non-collection — we contact you.
2. Reshipping costs may apply depending on the circumstance.
3. A full refund is available if you'd rather not reship.

3 ways to reach support

1. Email: emilyhamcoug@outlook.com
2. Phone: +1 208-315-4847
3. Hours & response: Monday – Friday, 9 AM – 5 PM Mountain Time. We reply within one business day.

Last updated: June 26, 2026